Shipping and delivery

SHIPPING AND DELIVERY

WE ONLY SHIP TO THE CREDIT CARD BILLING ADDRESS OR A PAYPAL CONFIRMED ADDRESS.

Shipping quotes from the ARK Performance website are for US lower 48 states and Canada ONLY. For anywhere else please give us a call at 909-947-1275 for an accurate shipping quote.

SHIPMENT INSPECTION

All direct ARK Performance orders require a signature upon delivery.  A signature doesn’t necessarily relieve the shipping company of any and all liability.  It is your responsibility to note any visible loss or damage at the time of delivery. Noted loss or damage is recorded in detail on the delivery receipt. When recording loss or damage, please use specific details and try to avoid general or generic terms such as “box damaged” or “torn”. This type of notation does not provide adequate support for your claim. Please note: A notation of “subject to inspection,” by itself, is not considered a valid notation of loss or damage. Example of Proper Notation: “2 of 12 bottles #12345 hand soap damaged in 1 carton”

If your product has been received damaged, you must document all of the damages and contact us within 1 business day of receipt. Please call us immediately at Tel) 1-909-947-1275. Our customer service representatives will guide you through the process to file a damage claim with the shipping company. Please note, we will ship your replacement item(s) after the claim has been processed and resolved, which may take up to 60 days or less. If you need a replacement right away, we will charge a deposit/core charge until we receive your damaged item. We will provide a full refund of the deposit/core charge upon receipt in its original package. All return item(s) must be new and have never been used, modified, or installed. Any signs of installation or being used, we will charge a restocking fee. 

INTERNATIONAL SHIPPING: All duties and taxes are the customer's responsibility.

AEROPARTS – INSPECTION AND DAMAGE

ARK Performance ensures packing of all products carefully to prevent damage during shipping. Unfortunately damages to occur from time to time.  Buyer must inspect the packaging and the product upon receiving it and notate any damages such as crushed, torn, punctured, or broken parts on both the packaging and the product itself.  Notate the damage on the freight bill of lading or receipt with the driver present.  Consignee must retain all packaging, packing materials, and the damaged product for the carrier's inspector to inspect. The damage claim may be denied if consignee refuses shipment or returns it without approval. A signed receipt without any notation indemnified the carrier as well as ARK Performance from any further damage claims. All damages must be notified to the dealer and/or ARK Performance within 72 hours.

In the case that the driver cannot wait for your notation of the damages, notate the following.  On the bill of lading or receipt write “driver did not have time for to inspect and notate any damage upon delivery”.  Then sign for the product and accept the package.