Shipping policy

SHIPPING & HANDLING POLICY:

Orders within the continental United Sates (lower 48 states) we will select the safest and best standard shipping method via FedEx, UPS, USPS, DHL or LTL Freight Trucking company.

Shipping outside of the lower 48 states e.g. Puerto Rico, Alaska, Hawaii, PO Box, APO/Military address please contact us for shipping and handling rates.

International Shipping outside of the United States is available. Please send an email to info@arkperformanceusa.com with your complete ship to address and include the item you wish to order. All prices and rates are based and calculated in USD.

***Important: Customs, Duties & Import Fees Information***

All taxes, customs duties, clearance fees, tariffs, and brokerage fees for international orders (including Canada) are not included in the purchase price or shipping cost. The buyer is solely responsible for all applicable import fees required by their country.

To avoid delays or additional charges billed on your behalf, all applicable import fees must be prepaid before your order can be shipped. International customers will be notified of these charges and payment will be required prior to shipment.

If you have any questions or would like to receive an estimate of the additional import costs, please contact us at or call 909-947-1275 during our business hours, Monday–Friday, 8:00 AM – 4:00 PM PST.

For items in-stock our goal is to ship out your order within 1-2 business days. For large items such as exterior or body kits that are in-stock we will ship your order within 2-5 business days.

Will-Call is available during our business hours for in-stock items. Please contact us to make an appointment to pick-up your order.

Installation is available for most of our products (e.g. Exhaust Systems, Lowering Springs, Exterior parts, etc.) Please contact us and speak with an ARK Sales specialist for availability and labor rates.

Orders which are REFUSED or RETURNED TO SENDER will be assessed all of the applicable fees listed in our Returns/Exchange Policies – which includes restocking, cancellation and other applicable fees.

ALL SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.
(Unless we, ARK Performance made an error or mistake on your order.)

ALL SHIPPING AND HANDLING

We will ship to your billing address.
Tracking information is provided for each order. If you do not receive tracking info please contact us during our business hours by phone or email.
A signature for delivery may be required for items with a $100 or more value.
A signature for delivery will be required for items with a $300 or more value.
We do not guarantee ship dates as delivery times are subject to change.
Any requests to make changes to your delivery may be subject to an additional fee based on the shipping carrier rates.
(E.G.: request to hold shipment for pick-up, change of delivery address)
Shipping rates are subject to change.
We are not responsible if you are unable to receive your package.

SHIPPING DAMAGE / NON-DELIVERY / LOSS CLAIMS

Here at ARK Performance we inspect each product for any damages prior to packaging and shipping your order. We know it is important that you receive your order without any damages during transit and we do our absolute best to make sure your item is packaged securely and carefully with proper materials. With every order we include insurance for each shipment for any reason your order is damaged or lost.

In the event your product arrives in poor handling condition (e.g. box is crushed, punctured holes, box is torn, etc.) please follow the steps listed below. If these steps are not followed, your shipment may be denied when filing a damage claim with the shipping carrier.

For all ARK Performance products, the buyer is responsible to check and inspect their order and report any damages or missing items immediately within 72 hours of receiving your order.

If you receive a shipment with poor handling condition and/or receive an item with damages:

Contact us immediately within the 48 hours by phone or email.
If the delivery of your order is in poor condition be sure to take photos of the packaging on how it was received before opening it. For exterior products make sure to inspect your item for any signs of cracks, scratches, and chips immediately. Otherwise, any claims for exterior parts after the 48 hours upon receipt will be denied.
Take photos of the condition of the packaging and product damages. Photos will be required to start and process a claim or your claim will be denied with the shipping carrier used.
Keep all original boxes and packaging materials, and do not throw away.
ARK Performance will contact the shipping carrier and will file a claim or open a case for investigation in regards to your shipment.
ARK Performance will provide further instructions once the claim or case has been submitted.
Please note, that claims may take anywhere from 5-90 days for your claim to be approved or denied. The shipping carrier may request to pick-up your order for further inspection as part of their claim process.
Replacement for your order can be provided if the product is available and in-stock, however a core charge, deposit, or a full purchase will be required if the claim is still in process and ongoing with the shipping carrier.
Speak with an ARK Sales specialist and we will provide you with options to resolve your matter.
If you would like a full-refund for your lost or damaged product, the claim must be completed and approved.
A discount or store credit may be provided if you choose to keep your item based on the damage and condition received. Please speak with your ARK Performance sales specialist.
Be patient, we believe in providing great and satisfactory customer service with quick responses and solutions to resolve your matter. In most cases it is the shipping carrier and their protocols and process that delay your claim or refund.