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HOW DO I RETURN AN ITEM?
Please contact customer service for more information on returning an item and see the return policy below. All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2-3 business days of receiving your order. No orders are processed or shipped on Sundays, Saturdays, or Fridays. In the event of delays, every effort will be made to contact you by E-mail. If the delay is due to back-order, you will receive notice by phone or e-mail and be given the choice to remain on back-order, substitute to another item, or cancel your order.
Signature is required on all orders (there must be someone to sign for the package or you have to pick it up from the local FedEx office). Overseas Order & Domestic
We will only accept credit cards approved by our bank for overseas orders or mail the payment to: 2150 Maple Privado, Ontario, CA 91761, USA. For more information please contact us. All orders will only ship by UPS, FEDEX, DHL or USPS.
For correct shipping charges on ground or air shipments, please call Tel) 909-947-1ARK. Unless specified, all orders in the domestic U.S. are shipped UPS ground or USPS Post.
QUESTIONS OR CONCERNS?
Call us Monday - Friday 7:30AM~4:30PM PSTTel) 909-947-1ARK
To cancel an item on back order, contact our customer service department or call the number above. Please include your Invoice Number within the message. If the order cannot be canceled you will be notified.
Exchanges or refunds are approved if the following criteria have been met. No returns or exchanges will be allowed after 30 days from when the product(s) has been received. Any discrepancies could result in a delay or partial forfeiture of your credit. For all light products, please test product for factory defects prior to installation. Once attempts of installation has been made, all light products are not returnable. No cancellation, refund, or exchanges on special order item. ARKperformance.com will not be liable if you order the wrong product. We provide technical specification and manufacturer part number information so that you can make an educated buying decision. For all Returns or Exchanges you will be provided a RMA Number. Without a RMA your Exchange/Return will be voided.
Contact Ark Performance for an RMA Form and an RMA Number. RMA Number is valid for 7 days from the date of issue
For any shipment that is refused, you will automatically be charged $5.00 or 10%, whichever is greater (for international order we will charge 30% of the invoice price plus all shipping and duty we paid for the return product(s) to cover costs associated with processing your order and return. Shipping costs are not refundable.
We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.
ARK Performance ensures all products are packed with care to prevent damage during shipping. However, damage may still occur during shipping. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the delivery driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as ARK Performance from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier and the dealer within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. ARK Performance, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
AEROPARTS – INSPECTION AND DAMAGE:
ARK Performance ensures packing of all products carefully to prevent damage during shipping. Unfortunately damages to occur from time to time. Buyer must inspect the packaging and the product upon receiving it and notate any damages such as crushed, torn, punctured, or broken parts on both the packaging and the product itself. Notate the damage on the freight bill of lading or receipt with the driver present. Consignee must retain all packaging, packing materials, and the damaged product for the carrier's inspector to inspect. The damage claim may be denied if consignee refuses shipment or returns it without approval. A signed receipt without any notation indemnified the carrier as well as ARK Performance from any further damage claims. All damages must be notified to the dealer and/or ARK Performance within 24 hours.
In the case that the driver cannot wait for your notation of the damages, notate the following. On the bill of lading or receipt write “driver did not have time for to inspect and notate any damage upon delivery”. Then sign for the product and accept the package.
All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps for aero parts therefore it is NOT considered to be defective. NOTE: THERE IS A 5 DAY PERIOD FROM WHEN THE PRODUCT IS RECEIVED TO SUBMIT ANY CLAIMS OF DEFECTS/ISSUES. In addition, all carbon fiber and fiberglass products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. See above for information on our return policy.
Exhaust Gaskets – periodic change is recommended
All modifications made to any product will void warranty
Surface rust caused by road conditions and/or debris
Damages from accidents or misuse
Road rash caused by vehicle being too low
Discoloration of tip finish
If your product has been received damaged, you must document all of the damages and contact us within 24 hours of delivery. Please call us immediately at Tel) 1-909-947-1275. Our customer service representatives will guide you through the process to file a damage claim with the shipping company. Please note, we will ship your replacement item(s) after the claim has been processed and resolved, which may take up to 60 days or less. If you need a replacement right away, we will charge a deposit/core charge until we receive your damaged item. We will provide a full refund of the deposit/core charge upon receipt in its original package. All return item(s) must be new and have never been used, modified, or installed. Any signs of installation or being used, we will charge a restocking fee.
All customers are responsible for reporting any missing hardware or components within 15 days of receiving any ARK Performance products. upon delivery Please thoroughly examine for missing parts inside the box and packaging material. For all exhaust systems/parts, ARK Performance will provide all necessary gaskets/clamps/nuts/bolts to fully assemble the systems. However, customers will have to use the OEM/factory gaskets/nuts/bolts for where the ARK Performance system connects to the vehicle. In the event of missing components/hardware, please contact ARK Performance at 1-(909)-947-1275 or email email@example.com.
MANUFACTURERS LIMITED WARRANTY:
1. Exhaust System Products: 1 Year Limited Warranty
2. Billet Aluminum Accessories: 1 Year Limited Warranty
3. Black-Powdered Coating Products: 3 Year Limited Warranty
4. Vertical Door Hinge: 1 Year Limited Warranty
5. Short Shifter: 3 Year Limited Warranty
6. Coilover Systems: 15 Month Limited Warranty
7. Lowering Springs: 15 Month Limited Warranty
1. This warranty applies only to products manufactured by or for ARK Performance. For non-ARK products, even if packaged or sold with the ARK products will not be covered by this warranty.
2. No claim will be accepted for the damages in transit. Please contact the carriers directly.
3. This Limited Warranty does not include any flange gaskets, rust, normal wear, tear, dissatisfaction with the products' sound and appearance, or injury arising directly or indirectly from the use of the ARK product.
4. Damage incurred in any misuse, abuse, accident, collision, installation, modification, flood, fire, earthquake, road hazard, any other means of improper care or maintenance will void this warranty.
5. For fitment or installation issues please contact us before using the exhaust system, suspension system, body kit, etc. on the vehicle to be considered for warranty replacement. If the product has been installed, used, or show signs of being used, we will not accept a return or an exchange.
6. Warranty does not cover cost of removal, repair, installation, re-installation, shipping or other incidental labor fees. If the product is determined defective you may receive store credit on approval.
7. Any signs of modifications or repairs of the original product, your warranty will be voided.
8. Any variations in color developed over time due to exposure to sunlight or UV light will not be covered by this warranty.
HOW TO CLAIM THE WARRANTY:
If you believe that the product you received qualifies for the warranty provisions outlined above, please email "firstname.lastname@example.org" with the following information:
1. Purchase Information
2. Description of Issue Including Photos / Videos
Once the email is sent, please allow ARK Performance technicians 1-3 business days to review the information and to provide a response. More information may be requested to better identify the issue.
If a warranty replacement is approved, you will receive an RMA (Return Merchandise Authorization) number, and you will be provided the two following options:
All aero body parts require professional installation. Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process. All carbon fiber and fiberglass products will not sustain heavy force or weight and could be subjected to cracks by such force or weight. ARK Performance has made an effort to produce all its aftermarket products to fit the original factory vehicles as closely as possible. However, like all aftermarket aero, prepping may be necessary for an accurate fit. The buyer needs to perform these steps to his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must pre-fit the parts to the vehicle before painting to ensure proper fit. There are absolutely no returns on painted or installed products.
The following will apply only for any purchase completed through the "https://www.ARKPerformance.com" website. In the event of any special pricing or change in sale price, customers may request store credit in the amount of the difference between the previous price and the new sales price (not including taxes, shipping, or other fees). This store credit will be available upon request, and the purchase must have been made within a 7 day period prior to the start of any sale or special promotional period.
To redeem the price protection:
Please contact ARK Performance, Inc. via email at email@example.com with "Price Protection" in your email title. In the email body, please include your order number, first name, and last name. We will respond within the next business day with further information regarding your store credit and instructions on how to apply the store credit toward future purchases.
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